Have you ever experienced a hair color disaster? Then, very likely you may have wanted to crawl under the sheets or never leave the house again. When hair color goes wrong we want change, and want it fast, but panic here is your worst counselor.
A professional must have great deal of compassion, nerves of steel, patience, experience, and most important the skill to see you through it.
The hardest part is dealing with your state of mind, because when you don't like what you see in the mirror all logic goes out the window, first it's denial, then comes fear and later comes anger, then things really go down hill from here, rescuing such client is like retrieving a drowning person in the ocean, unless the rescuing party has control over the situation, you both, client and professional alike can go under.
Nobody likes to have to go through the process of hair recovery but there is no magic wand, there is no easy way out and no guarantees. You need a professional with long experience in the field.
Here is what you must know to get through this: A true hair professional must be good at dealing with the inside as well as the outside of your head, you as a client must cap your emotional self and allow logic to prevail in your rational mind if you are to experience any degree of success and satisfaction should you choose to go through with a procedure/procedures, trust me, it does not get fixed in one session, it is very time consuming.
In such cases first I listen, gather notes, test hair's integrity, asses the situation and work-out a plan of action. You are informed of the circumstances and try to describe to you the client the potential outcome, there is no guarantees in hair color correction, the very nature of the situation constrains the professional to limit the clients expectation to under promise.
Another factor often overlooked is the overeagerness of the client to go ahead with the procedure in spite of clear emphasized warnings of the potential dangers ahead, then when the results do not match the clients hidden expectations, they go into a crisis and end up descending into a spiral worthy of Dante's Inferno.
I have always sought to have clients first understand what the situation is, what risks lay ahead and wether it's in their best interest. to proceed with the transformation, try not to act with haste and desperation.
Hopefully, regardless of the outcome you come out a little wiser and more prudent realizing that this too shall pass, "hair does grow you know?"